Frequently Asked Questions

General Info

We surprise your four-legged friend every month with a Puprise Box!!

Puprise box is a box full of dog goodies that your pup is sure to LOVE!!

All Puprise Box subscribers will receive a monthly box of most coolest, newest and quality toys, treats, chews, accessories and grooming products carefully handpicked specially for your fur-baby to make sure your Puprise box is full of the items your pet will LOVE!!

Only the BEST and EXCITING surprises to pamper your loved one.

We pride ourselves on the quality of each product as well as the personalized nature of each box. Each monthly box contains a curated selection of 4-6 premium quality toys, treats, chews, accessories and grooming products, carefully tailored to your pup profile. Each box will vary with different products in all categories, so your pup will never get bored and will be surprised with every PUPRISE box!!

We will only send you products that we know your pup will LOVE!!

Won’t hurt your pocket!!

Monthly prices start from Rs.600 and varies depending on the plan you select. Save with our longer duration plans, the longer the plan, the more you save. Why? When you purchase longer duration plans, it helps us predict what we need to buy and work with our partners to get the best deals. Our best value is for 1 year plan, and our most popular plan is 6 months.

It’s SIMPLE!!

Just click Join Now on top right corner and then provide information about your pup, then select your subscription plan and continue to checkout by filling your shipping and billing information. Now, just sit back and relax, we will make sure your personalized Puprise box arrives to you every month!!

Puprise is dedicated to find the safe, healthy and purposeful products.

However, we also recognize that each dog has individual needs and it is best to inquire with your personal vet about products that your dog should eat, play or use. Puprise is not liable for any accidents, injuries, or illness caused by products supplied in the box.

No!! That would ruin the SURPRISE!!

But, each month we let your four-legged friend and you sneak peek the box.

Subscription, Shipping, Return

Your first box will be shipped within 48 hours of your order and all the future boxes will be shipped around the 15th of each month.

A tracking code will be sent to you via email once your Puprise box has shipped. Please note that delivery may take up to 10 business days. If you’ve not received your box within 15 days of this email, please contact us at info@puprise.com.

Once you get the box, please tell us what your best friend think of their surprise!!

We would hate to see you go!!

You can cancel your subscription at any time, once your subscription term has expired.

At the end of your subscription term an email with renew option with current offers is automatically send to you. You can simply renew your subscription by buying a plan or you can opt out by not buying any plan.

If you have any questions about canceling your subscription, or are having problems doing so, just email us at info@puprise.com.

We are currently working on gift functionlity and same will be made available soon!!

No problem!!

You can sign up for as many boxes as you would like. Just log into your account and go to the “Subscriptions” page then click the “Add Another Subscription” button at the top of that page. And then simply follow the subscription steps.

NONE at all!!

You pay the monthly subscription fee and we take care the rest.

NOPE!!

Shipping is FREE across India, we’ve got you covered.

We do not offer full or partial refunds for our subscription service, and we do not accept returned items. We do understand that there are extenuating circumstances and will do our best to provide a solution to problems on a case by case basis.

Please inquire with us directly with any questions or concerns at info@puprise.com.

Just log into your account and go the “Subscriptions” page. Click the “Address” button of the subscription plan you want to change and update your shipping details and click “Update”. A confirmation email with the updated address will send to your registered email address.

Or you can email us directly to make changes to your account at info@puprise.com.

Just log into your account and go the “Subscriptions” page. Click the “Profile” button of the subscription plan you want to change and update your Pup’s details and click “Update”. A confirmation email with the updated changes will send to your registered email address.

Or you can email us directly to make changes to your account at info@puprise.com.

 

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